Am I eligible for Customer Support?

If you have downloaded and/or accessed the hosted Software-as-a-Service or deployed our solution "elDoc" on your premises under the EULA, you are eligible for Customer Support.

Is Customer Support included into annual elDoc license subscription fee? 

Yes, Standard Customer Support is included. For more information, please visit the following link: elDoc Support Policy.

How can I raise the support request?

You can raise a support ticket by sending your request to [email protected]. Your request will be automatically registered in our Ticketing System.